Refund policy

100-Day Risk-Free Return & Refund Policy

At Backyard Homestead Supply Co., we stand behind the quality of the craftsmen and manufacturers we represent. Investing in your homestead is a big decision, and we want you to feel completely confident when ordering from us.

That’s why we offer a 100-Day Return Window on eligible products—giving you ample time to inspect your gear, verify its fit on your property, and ensure it meets your expectations.

How Our 100-Day Return Policy Works

Unless a specific product page states otherwise, you have 100 days from the date of delivery to request a return for a refund.

Because we partner directly with specialized manufacturers across the country, return logistics, shipping addresses, and supplier requirements can vary by item. To ensure a smooth process, please follow these steps:

Step 1: Start Your Return Authorization

Email our support team at info@backyardhomesteadsupplyco.com with your Order Number and the reason for your return.
Please do not ship items back without contacting us first. All returns require a return authorization number and specific warehouse routing instructions.

Step 2: Return Eligibility Requirements

To qualify for a refund under our 100-day window, items must meet the following standard guidelines:

Be in new, unused, or like-new condition.
Show no signs of permanent modification, weather wear, improper installation, or animal damage.
Include all original parts, hardware kits, instruction manuals, and accessories.
Be packed securely in original packaging (or equivalent heavy-duty pallet packaging for freight items) to prevent damage during transit.

Note: Custom-built coops, made-to-order structures, or clearance/final sale items are non-returnable once built or shipped. Any product-specific restrictions will always be clearly noted on the individual product listing page prior to checkout.

Return Shipping & Restocking Fees

Standard Returns: Unless an item arrives defective or damaged, customers are responsible for return freight and parcel shipping costs.
Heavy Freight Returns: For large equipment (such as chicken coops or greenhouses shipped on pallets), return freight costs can be significant. Our team can help coordinate return freight pickup with our carriers to lock in lower commercial shipping rates for you.
Restocking Fees: Some manufacturing partners assess a modest restocking fee (typically 10% to 20%) to cover warehouse re-inspection and repackaging. When applicable, these details are stated on the product page and deducted from your final refund.
Original Shipping Fees: Expedited delivery fees, liftgate add-on charges, or special white-glove handling fees are non-refundable once the service has been completed by the carrier.

Refund Process

Inspection: Once your authorized return arrives at the manufacturer’s facility, it will be inspected within 3 to 5 business days.
Notification: We will send you an email confirmation as soon as the inspection is complete and your refund is approved.
Credit Processing: Refunds are issued directly back to your original payment method. Depending on your credit card company or bank, please allow 3 to 7 business days for the funds to reflect on your statement.

Damaged, Defective, or Incorrect Deliveries

We take freight damage very seriously. If your shipment arrives damaged, incomplete, or incorrect, we will fix it at zero cost to you.

Inspect at Delivery: For palletized freight, examine the outer box or wooden framing upon arrival. Note any tears, crushed boxes, or broken wood directly on the driver's delivery receipt before signing.
Contact Us Within 48 Hours: Email support@backyardhomesteadsupplyco.com with your order number and clear photos of the damage, packaging, and shipping labels.
Resolution: We will immediately coordinate with the manufacturer to send out replacement components or arrange a complete item swap as quickly as possible.

Important: Do not throw away original pallets, crates, or shipping materials until our support team confirms that your claim is resolved.

Order Cancellations

Need to change your mind after ordering? We understand!

Before Shipping: If you contact us before your order has been dispatched or entered production, we will cancel your order for a 100% full refund.
After Shipping / In Production: If an item has already departed the facility or entered custom production, it cannot be canceled mid-transit and will instead be processed under our standard return policy once delivered.

To request a cancellation, call us immediately at [Your Phone Number] or email support@backyardhomesteadsupplyco.com.